Recently, I received a phone call of support from a customer who was not receiving mail from one of its partners. After some lengthy troubleshooting, we found that) the partner, the Internet Service Providers (ISPs on blacklist some of the spam has been made public. This really was a shock for us, because the ISP is a very big company telecommunications in the South.
Since customer service is our goal, we will not allow the question of how someone else's problem, we triedWorking with your ISP to solve their problem. Imagine our shock when the ISP told us that the problem was known, had no intention of solving it, and sorry for the inconvenience. "
I tell this story because it reminds one of the biggest problems with lighting ISP 'if the free add-on e-mail, but the story gets even better.
We decided to use a service fee for SMTP e-mail (SMTP stands for Simple Mail Transmission Protocol and is theuse of electronic language for e-) to move the mail on the Internet. We signed with the service and configuring the email client, mail to the new service to send too. Once again, we shot down. The ISP was blocking all SMTP traffic through their union, which does not go to their server.
Finally solved the problem with the customer, both short term and long-term solution that does not require that you have conducted an internal host their own mail server.
What do we have shown thatAlso the largest ISP's sometimes the easy way out, instead of the correct way to find solutions, and sometimes, free add-on services in e-mails are not the best solution for e-view of a company e-mail, a important business tool.